Contact Strong8K support
These are the channels the Strong8K support team works from. Write on WhatsApp or by email and your message goes to the people who operate the service, not to a call center or a bot.
Strong8K support channels
WhatsApp is the fastest route for anything urgent. Email suits billing questions, guarantee claims and anything you want in writing.
- The email you used for the order or account
- Your device and the app you are watching with
- The channel name, if the problem is on a specific channel
- When it happens: right now, or every time
Start from the situation that matches yours
Tap a card and WhatsApp opens with the message already written. Replace the parts in brackets with your details and send.
Five questions we answer every day
The short version of the answers from our FAQ. If yours is not here, the full list is one tap away.
I paid. How long until my subscription works?
Within 1-5 minutes of a confirmed payment. The account is created automatically and your login details are emailed to you.
Read more in the FAQ →Can I move my subscription to another device?
Yes, as often as you like. The subscription belongs to your account, not to a device. The only limit is one active stream at a time.
Read more in the FAQ →How do I renew? Will I be charged automatically?
There is no auto-renewal and your card is not stored. When the subscription ends the service simply stops, and you renew manually with one click from your dashboard.
Read more in the FAQ →The picture keeps stopping. Is it me or you?
In about 90% of cases the cause is local: weak Wi-Fi, a busy router or limited ISP bandwidth. Switch briefly to mobile data to test. If it persists, message us and we route you to the nearest of our geographic servers within minutes.
Read more in the FAQ →Something went wrong on your side. Do I get money back?
We do not issue cash refunds. If we fail to deliver, the Service Continuity Guarantee compensates you with an extension, a replacement or service credit. The full policy is on the Refunds page.
Read more in the FAQ →What happens once your message arrives
It reaches the team directly
No queue and no ticket number. The median time to a first reply is 4 minutes, every day.
We look at the actual cause
Your account, the server logs, and the exact channel or device you named. You will not be asked to "try restarting" as a first answer.
You get a fix, or you get compensated
That may be a fix, a switch to another server route, or fresh login details. When the fault is on our side, the Service Continuity Guarantee covers you with an extension, a replacement or service credit.
One line is enough to get started
You do not have to explain everything up front. Say what you need, and the Strong8K team takes it from there.
Open WhatsApp